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WLS Certificate Programs

Western Learning Systems is pleased to recognize the accomplishments of participants in the Management Institute workshops by issuing Certificates of Achievement to those who have qualified. Certificate of Accomplishment:  This certificate honors the completion of any seven Western Learning Systems workshops. Certificate of Achievement:  This certificate honors completion of any five workshops related to a specific certificate program. The learning tracks are listed below. Participants who have completed all of the workshops needed for a certificate, should complete the enclosed application and fax it to Western Learning Systems at (408) 945-8951. We will prepare your Certificate of Achievement and forward it to Human Resources for presentation.
Customer Service/Product Quality	Management Fundamentals
GRP101 Coaching and Change	COM101 Four Dimensional Communication
GRP102 Helping Your Team Succeed	GRP102 Helping Your Team Succeed
GRP107 Self Managing Teams/Empowerment	GRP104 Effective Meetings
MGT105 Building Customer Satisfaction	INT103 Understanding Individual Differences
PLN101 Problem Solving/Decision Making	INT106 Managing Diversity
PLN102Goal and Action Planning	INT102 Leading High Performance Teams
	MGT101 Understanding the Work of Management
Project Management	PLN102 Goal and Action Planning
GRP103 Negotiating for Success (two-day workshop)	PLN104 Getting Things Done Through Others
INT101 Building Personal Influence/Assertiveness
INT103 Understanding Individual Differences	Planning Skills
INT105 Handling Conflict Situations	COM101 Four Dimensional Communication
INT107 Coping with Stress and Burnout	GRP102 Helping Your Team Succeed
INT108 Coping with Difficult People	GRP104 Effective Meetings
PLN101 Problem Solving/Decision Making	INT106 Managing Diversity
PLN105 Introduction to Project Management	PLN101 Problem Solving/Decision Making
	PLN102 Goal and Action Planning
Communication Skills	PLN103 Time Management
COM101 Four Dimensional Communication	PLN104 Getting Things Done Through Others
COM102 Interviewing	PLN105 Introduction to Project Management
COM103 Effective Writing
COM104 Giving Performance Feedback	Interpersonal Skills
COM105 Effective Presentations (two-day workshop)	COM105 Effective Presentations (two-day workshop)
COM107 Writing with Clarity (two-day workshop)	COM101 Four Dimensional Communication
COM108 Presenting with Confidence (two-day workshop)	COM108 Presenting with Confidence (two-day workshop)
COM109 Accent Modification (three-day workshop)	INT101 Building Personal Influence/Assertiveness
INT101 Building Personal Influence/Assertiveness	INT102 Leading High Performance Teams
INT103 Understanding Individual Differences	INT103 Understanding Individual Differences
MGT105 Building Customer Satisfaction	INT105 Handling Conflict Situations
	INT106 Managing Diversity
Leadership Skills	INT107 Coping with Stress and Burnout
COM105 Effective Presentations (two-day workshop)	INT108 Coping with Difficult People
COM108 Presenting with Confidence (two-day workshop)	MGT105 Building Customer Satisfaction
GRP101 Coaching and Change
GRP102 Helping Your Team Succeed
GRP103 Negotiating for Success (two-day workshop)
GRP104 Effective Meetings
GRP107 Self Managing Teams/Empowerment
GRP109 Leadership and the Law
INT106 Managing Diversity
INT102 Leading High Performance
Occasionally substitutions may be made within the learning tracks. Substitutions are limited to customized In-House programs only. If you have any questions please contact Western Learning Systems at (800) 558-4044.

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